Two things about RyanAir, an Irish airline, came out on the news this week that are particularly appalling.  Both their rude response to a blogger and a potential new pay to pee policy tell me that RyanAir hates their customers. I got most of this information for you guys from this article at http://gogobudgettravel.com/. Give it a look if you want to know more.

RyanAir’s and the blogger

Jason Roe wrote in his blog about what he thinks is a bug in RyanAir’s website.  Some RyanAir employees saw it and left some pretty rude (IMHO) comments.  Among them are:

• “…you are so stupid you dont even know how you did it!…what self respecting developer uses a crappy CMS such as word press anyway ND puts they’re mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!”
• “If you would work in your pathetic life on a such big project in a such busy environment with so little resources, you would know that the most important is to have usual user behavior scenarios working rather than spending time on improbable and harmless things…”

The response of RyanAir PR is equally rude.  I would have expected them to refute (if necessary) and apologize for the event.  Here’s what they said:

“Ryanair can confirm that a Ryanair staff member did engage in a blog discussion.

“It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm that it won’t be happening again.

“Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel”.

Pay to pee

I saw on the news that RyanAir CEO Michael O’Leary announced “One thing we have looked at in the past and are looking at again is the possibility of maybe putting a coin slot on the toilet door so that people might actually have to spend a pound (about $1.43) to spend a penny in future.”